Product Insights Specialist

Product Insights Specialist

Reporting to Head of Product

About the role

As a Product Insights Specialist at Pugpig, you’ll have a multifaceted role that touches all areas of our business. Critically, you’ll help grow our best-in-class publishing platform by uncovering actionable insights and backing up our decisions with data. You’ll also own the standalone insights products running on top of this data, and work with a range of teams to ensure their uptake, impact and customer satisfaction.

This is a role that puts you at the heart of a dynamic product team and vibrant business that truly believes in using data and strong product thinking to build the best platform possible.

Key responsibilities 

• Collaborate with cross-functional product teams to define success metrics and measurement requirements for new features, product changes or initiatives 

• Identify and monitor key indicators to understand product performance and identify areas for improvement

• Be a champion of insights within the business, helping to drive understanding and adoption of analytics tools and best practices, and bringing interesting data to light

• Share actionable insights with the product team to support data-driven decision making

• Work alongside product designers to uncover user pain points and opportunities through behavioural data

• Act as the product manager for our insights products ensuring they meet evolving customer needs

• Own our tracking implementation, ensuring accurate end-to-end tracking of customer journeys and product interactions

• Own and develop our analytics documentation, ensuring clarity and shared understanding

• Support team members across the business with ad hoc analysis to aid better understanding of user behaviour and business performance

• Occasionally collaborate with customers to ensure their tracking needs are understood and met

About Pugpig

• We’re the best mobile publishing platform on the market and we work with the world's best media companies.

• We work in close partnership with our customers to conceive, evolve, customise and operate our platforms, so they can focus on their core business.

• Our platforms power 400 apps for hundreds of the biggest publishers in the world including The Boston Globe, The Independent, New Scientist, The Minnesota Star Tribune, The Spectator, Condé Nast, Reach, DMG Media, Hearst and many more.

• We work with news media, consumer magazines, B2B publishers and membership organisations.

• Our teams in London and New York offer deep expertise and support to customers around the world.

Working at Pugpig

Here are some of the things you’ll experience if you come and join us:

• You’ll be working with the world’s best media companies

• Alongside an awesome, vibrant team of technology professionals

• With a set of values that puts an emphasis on quality of life for all of our team members

• Hybrid working and shorter days on Wednesdays and Fridays

• Wellbeing support and healthcare options

• Volunteering days every year so that you can support a charity that’s close to your heart

• Training and conference budgets that help you stay on the top of your game

• Loads of team social activities

Our values

• Be the solution

We take the initiative and seek to solve problems with creativity.

• Make tomorrow better

We think critically about what will deliver our goals and improve tomorrow;

Our future selves will thank us.

• Zoom out

We think big picture and look beyond our immediate field of vision.

• Be kind

We communicate with kindness, openness and respect;

We approach interactions with a positive and supportive attitude.

• Enjoy the ride

We have fun and prioritise quality of life, even when we’re up against it.

About you

• You have an analytical background with a passion for using data to solve problems and inform decisions

• Experience with self-serve analytics platforms (e.g. Mixpanel preferable, GA4, Amplitude helpful)

• You’re action-oriented, can identify where and how you can make the most impact and drive yourself to do so.

• Confident turning data into actionable insight and using it to drive decision-making

• Skilled at communicating findings to a wide range of team members with varying levels of data familiarity

• Proficient in visualising data to uncover trends and highlight opportunities

• Confident working with a range of stakeholders with distinct needs and using data to bring clarity and alignment

• Preferable: Familiarity with digital products, ideally apps, and the management thereof

If this role sounds like a great fit, get in touch with us, we’d love to hear from you!

Pugpig is committed to promoting an inclusive culture. We believe that diversity leads to a happier and more productive working environment.

We welcome suitably qualified applicants from all different backgrounds.

Please let us know if you have additional requirements. We are happy to make the necessary accommodations so that we can facilitate a positive recruitment process.